PerceptiMed Will Call White Paper (10 of 10)

10   Conclusion: Gains from Deploying Will Call Automation to a Pharmacy’s Workflow

Implementing an automated will call system produces benefits in labor savings across all parts of will call workflow and improves the customer experience.

Figure 7. scripClip is available in several form factors. Above is the bag clip version. Hanging bag versions are also available. scripClip installations are offered in any combination of these form factors.

• Packaging times experienced up to a 45% performance increase, some of which were generated by using more efficient packaging steps.
• The filing time required for packaging was reduced by over 90%. With automation, prescriptions were typically placed at the most convenient shelf, closest to the clerk.
• Prescription search times reduced by up to 73%.
• The adoption of automation in will call virtually eliminated misplaced and lost prescriptions.
  • This is significant for both labor savings (each misplaced prescription required over 12 minutes of labor) and for customer retention improvement.
  • Return to stock was 36% to 78% faster when using automation.
    

  Will call has been the last segment of pharmacy workflow will call to adopt automation.  Will call automation now provides cost effective will call automation solutions for both large chain pharmacies as well as modest-sized, independent pharmacies.  The labor savings can now be calculated by using the data produced in this white paper and factoring in the hourly cost of your clerical and technician labor.

   

   

  For a custom analysis of your pharmacy’s will call operations, please call PerceptiMed at 650 941 7000 ext. 1.

  An experienced pharmacy operations consultant can provide advice on improving your workflow and calculate your expected ROI when implementing will call automation in your pharmacy.

   

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