Field Installation and Service Technician
Field Installation and Service Technician
Company Overview
PerceptiMed is a group of creative and energetic people building a revolutionary, state-of-the-art, medication-verification system that dramatically improves safety within pharmacies, long-term care facilities and hospitals. The unique, benchtop device eliminates human error when fulfilling prescriptions and administering medications to patients. PerceptiMed’s will call locater product improves customer safety and improves pharmacy workflow at will-call prescription pickup.
PerceptiMed’s industry-leading VeriFill™ technology platform (image processing, computer vision, pattern recognition, embedded software, hardware, and firmware) was built by our interdisciplinary entrepreneurial teams.
We are passionate about our customers, our products, our technology, and our vision. We are a hard-working crew, dedicated to the development of our unique life-saving technology, while having fun in the process!
Summary
The technician is responsible for installation and service of the PerceptiMed products within pharmacy locations ranging from small independent retailers to large national chains and within extended care facilities.
The technician installs PerceptiMed products and supporting interface components such as PC’s, barcode scanners, RF devices, Wi-Fi routers and cabling. He/she also troubleshoots hardware components, device interconnectivity and PC applications involving LAN and USB protocols, sensors and cameras. Broadcast antennas may be mounted in attic areas which could require the technician to climb a ladder and perform light construction cutting ceiling tiles to secure and install the antennas.
The technician is a vital company representative, professionally representing PerceptiMed in all customer communications, expected to exceed the customer’s expected level of service and always acting in a professional, courteous manner.
This opportunity is to join PerceptiMed as a key member of the support team at the early stages of product deployment into a growth marketplace.
Responsibilities
- Install and service all PerceptiMed products, peripheral devices and cabling
- Deliver on-site user training for new and existing customers
- Interface and escalate with company hardware and software development departments to identify, report, and resolve defects and communicate enhancement requests
- Run diagnostic utilities to collect information related to root cause of issues observed during installation and maintenance
- Accurately report all customer issues in the CRM and initiate action to resolve customer situations
- Complete reports in CRM for on-site activity, inventory tracking and expenses
- Execute site surveys including signal strength testing throughout the pharmacy
- Work within a pharmacy environment while not impacting the general business workflow
- Manipulate connectors, fasteners, cables, use hand tools, work in small spaces and attics with potential exposure to heat, cold and dust
- Must possess a high degree of accountability, be proactive and follow up with customers while exceeding expectations for timeliness, quality of work and punctuality
- Assume the role of customer ambassador to represent the customer voice within PerceptiMed and ensure product issues, information queries and product feature requests are understood, appropriately routed and efficiently resolved
Qualifications
- Basic knowledge of LAN and Wi-Fi network operation principles, practices, and equipment
- Understanding of navigating the Windows operating systems, analyzing device status using Device Manager and resolving Windows install and device driver issues
- Skilled with installing and mounting computers and peripherals using industry standard cable and power installation practices and when needed, using hand tools
- Experience installing computer network component devices, diagnose and resolve inter-device issues
- Work independently and prioritize workload
- Operate in a fast-paced work environment where workload and deadlines can vary weekly
- Possess intrinsically strong customer service engagement skills and the ability to communicate with both technical and non-technical personnel
- Skilled at delivering customer-level product training to a diverse audience
- Standard ladders at customer sites have a 300(?) lb. weight limit, which the technician will be required to meet for OSHA safety requirements
- Work cooperatively and professionally with pharmacy personnel to complete required work
Experience and Requirements
- 2 years of experience installing computer networking devices
- 3 years of exemplary customer service engagement skills
- 2 years of experience interfacing with CRM for tracking field activity
- Experience in a pharmacy or hospital environment is a plus
- Education – Associates Degree or 2-year Technical School Diploma
- Possess a current driver’s license and able to rent a car
- Pass a background and credit check
- Must be able to occasionally work weekends
- Will need to work outside pharmacy business hours
- Must be available to be on-call 24×7
- On rare occasions, will need to lift 70 lbs.
- US overnight travel required, 60%
Employment Type
Full Time
Location
Anywhere in the US
Please send your resume to jobs @ perceptimed.com
