Technical Support Engineer II

We are looking for a talented and driven Technical Support Engineer to join our high-powered team. You will partner with software, firmware, quality assurance, mechanical and electrical engineering teams to provide great customer experience for revolutionary state of the art medication-verification and will-call systems that dramatically improve safety within pharmacies, long-term care facilities and hospitals. This is an extraordinary opportunity for someone who wants to play a high-impact role in a fast-paced organization with exciting technologies and top-notch engineers.

Responsibilities

  • Support customers, partners, prospects and field sales engineers through emails, knowledge base and phone support
  • Maintain records of activities including support calls, presentations, POC/Pilot deployments, and follow-up activities via existing CRM
  • Maintain contact with all clients to ensure high levels of client satisfaction
  • Debug and troubleshoot customer issues over remote desktop sharing
  • Build test environment to reproduce customer issues for escalations
  • Maintain the stability of the Support lab environment
  • Contribute to and maintain external and internal knowledge base
  • Demonstrate ability to interact and cooperate with all customers and company employees
  • Provide product training to internal/external users.
  • Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity
  • Maintain professional internal and external relationships that meet company core values

Profile

  • Minimum 2-3 years enterprise customer support and/or IT helpdesk experience
  • Strong Windows knowledge
  • Experience with electro-mechanical systems
  • Experience in installing and configuring client and server software
  • Strong knowledge in SQL Server, Active Directory, Group Policies, anti-virus/security software, patch and systems management tools, and debugging tools
  • Good writing skills for knowledge base and procedural articles
  • Strong troubleshooting skills
  • Experience in all aspects of customer relationship management

Education

  • BS Degree in Computer Science or equivalent

Workplace

We are in a cool new space in Mountain View (bordering Palo Alto) within walking distance of restaurants, shopping and the Cal-train station or a short bus or bike ride from the Mountain View Light Rail Station. We have a well-stocked kitchen, pay for all of your medical, dental and vision insurance premiums and we grant incentive stock options to all employees. We are working hard to get this life saving technology to market as quickly as possible while having fun in the process! PerceptiMed is an equal opportunity employer. We are committed to building a workforce that respects individual skills and diversity while embracing teamwork. We work hard together and we have fun together!

Please send your resume to jobs@perceptimed.com