PerceptiMed is a group of creative and energetic people building a revolutionary, state-of-the-art, medication-verification system that dramatically improves safety within pharmacies, long-term care facilities and hospitals. The unique, benchtop device eliminates human error when fulfilling prescriptions and administering medications to patients. PerceptiMed’s pharmacy will-call locater product improves customer safety and enhances the workflow at will-call prescription pickup.
PerceptiMed’s industry-leading VeriFill™ technology platform (image processing, computer vision, pattern recognition, embedded software, hardware, and firmware) was built by our interdisciplinary entrepreneurial teams.
We are passionate about our customers, our products, our technology, and our vision. We are a hard-working crew, dedicated to the development of our unique life-saving technology, while having fun in the process!
The support engineer will provide direct phone and remote access support for PerceptiMed products within pharmacy locations ranging from small independent retailers to large national chains and within extended care facilities.
The support engineer will be the first in-house technical support staff and will assist the Director in creating the department infrastructure. This is a unique opportunity for a person who is laser customer focused, flexible, has excellent verbal and written skills, is willing to work in an environment of growth and contribute to the future development of the company.
The support engineer will respond to customer requests for support from the CRM and remotely restore, repair or determine replacement components for PerceptiMed products and supporting interface components such as WiFi system, PC’s, scanners and cabling. He/she troubleshoots hardware components, device interconnectivity and PC applications involving LAN and USB protocols, sensors and cameras. He/she will also be involved with field installations to assist with overflow of field activities.
The support engineer is a pivotal company representative, professionally representing PerceptiMed in all customer communications, expected to exceed the customer’s anticipated level of service and always act in a professional, courteous manner.
This opportunity is to join PerceptiMed as a key member of the support team at the early stages of product deployment into a growth marketplace.
Experience and Requirements
Please send your resume to jobs @ perceptimed.com